Shipping policy

Shipping & Delivery Policy

Last Updated: 23 October 2026

1. Shipping Information

At The Christmas Box, we know how exciting it is to receive your festive goodies!

We aim to process and deliver orders as efficiently as possible, helping you create magical Christmas memories with the people you love.

The Christmas Box operates exclusively online from Pretoria, Gauteng, South Africa.

We offer delivery to supported addresses throughout South Africa.

2. Order Processing

Orders are processed after successful payment confirmation.

Processing times may vary depending on order volumes, product availability, weekends, and public holidays.

Any applicable processing or dispatch estimates will be communicated during checkout, in your order confirmation, or through our customer support team.

During busy promotional periods and the Christmas season, processing may take longer than usual.

We will communicate material delays where appropriate.

3. Delivery Timeframes

Estimated delivery times depend on your location and the courier service used.

The applicable delivery estimate will be displayed during checkout or communicated to you when your order is processed.

Delivery periods are estimates unless a specific delivery date has been expressly agreed.

Orders will be fulfilled within the agreed delivery period or otherwise in accordance with applicable South African legislation.

4. Shipping Fees

Shipping fees are calculated and displayed during checkout before payment is completed.

Charges may vary depending on:

Delivery location
Order size and weight
Courier service
Applicable promotional offers

Any free shipping promotions will be subject to the conditions displayed on our website.

5. Order Tracking

Where courier tracking is available, tracking information will be provided once your order has been dispatched.

Tracking updates depend on the courier's systems and may not always appear immediately.

For tracking assistance, contact info@christmasbox.co.za.

6. Delivery Information

Customers must provide complete and accurate delivery information.

Please ensure that your delivery address, suburb, postal code, and contact information are correct.

If you notice an error after placing your order, contact us as soon as possible.

We will make reasonable efforts to assist with corrections before dispatch.

Additional courier charges caused by incorrect information may apply where lawful and properly disclosed.

7. Courier Deliveries

We use third-party courier services to deliver orders.

Courier companies may contact customers to arrange delivery or confirm delivery instructions.

Please ensure that someone is available to receive your parcel at the agreed delivery location.

If delivery is unsuccessful, the courier may arrange a further attempt or provide alternative instructions.

8. Delivery Delays

Although we make reasonable efforts to ensure timely delivery, delays may occasionally occur due to:

High seasonal courier volumes
Public holidays
Severe weather
Courier operational disruptions
Incorrect delivery details
Other circumstances beyond our reasonable control

Where a delay occurs, we will assist customers in obtaining updates and resolving the issue.

Nothing in this policy removes statutory cancellation or refund rights arising from delayed or failed delivery.

9. Christmas Delivery

Christmas is our busiest time of year!

We strongly recommend placing orders early to avoid disappointment.

Orders placed close to Christmas may not arrive before Christmas Day.

Delivery estimates do not guarantee arrival before Christmas unless we have expressly agreed to a specific delivery date.

Where a delivery date has been expressly agreed, the agreed terms and applicable consumer legislation will apply.

10. Lost Parcels

If your order has not arrived within the applicable delivery period, please contact us at info@christmasbox.co.za.

We will investigate the matter with the courier.

Where goods are lost before delivery has been completed, we will provide the appropriate remedy in accordance with applicable law.

Customers will not automatically be held responsible for goods lost while in the possession of our appointed courier.

11. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

We recommend keeping the packaging and taking photographs of the damage to assist with our investigation.

Your statutory consumer rights remain unaffected.

Please refer to our Returns & Refunds Policy for further information.

12. Product Availability

All orders are subject to product availability.

If an ordered product becomes unavailable, we will contact you and provide the appropriate remedy.

Where we are unable to fulfil an order, any required refund will be processed in accordance with applicable legislation.

We will not substitute a materially different product without your agreement.

13. Delivery Obligations

Unless another period has been agreed, ECTA generally requires suppliers to execute online orders within 30 days after receiving the order.

Where an order is not fulfilled within the agreed or legally applicable period, the customer may have a statutory right to cancel and receive a refund.

Risk relating to goods dispatched through our appointed courier remains allocated in accordance with applicable law until delivery is completed.